Refunds & Returns

We want you to be 100% happy with your custom blanket. If you’re not, we’ll make it right—fast and fairly.

Quick summary (plain English):
• If you’re unhappy, contact us within 30 days of delivery.
• We’ll first try the fastest fix (free reprint/replacement) when the issue is on us.
• If you prefer a refund, you’ll need to ship the blanket back first. Once received and inspected, we’ll refund the product price only (initial shipping and return shipping are not refundable).
• Your statutory rights (where applicable) remain unaffected.

1) Who this policy covers

This policy applies to purchases made directly from PicPerfectGifts ("we", "us", "our") by end customers ("you"). It covers all custom photo blankets and related products shown as eligible on the product page.

2) Timing

Please notify us of any problem within 30 days of delivery (based on the carrier’s scan). Contact us at support@picperfectgifts.com with your order number and photos of the item/issue.

3) What “100% Happiness” means

We aim to solve issues in the most customer‑friendly way that also prevents waste:

  • Our error (eligible): print defects, wrong size, wrong material, wrong colorway, damage in transit, or a manufacturing issue. We’ll reprint/replace at no cost to you. We may not require a return; if we do, we’ll provide a pre‑paid label.

  • Design expectations (eligible): If the item is printed as ordered but you’re not happy with the look/feel, contact us. We’ll work with you on a reprint (e.g., adjusted image layout) or a refund according to the terms below.

  • Not covered (ineligible): typos or errors in text you entered; images you uploaded that are low‑resolution, dark, or cropped in a way you approved; normal wear; damage from misuse, washing errors, pets, or odors; issues reported after 30 days; clearance/final‑sale items marked as non‑returnable.

4) Your options

A. Reprint/Replacement (fastest)

  • For issues we caused, we’ll reprint/replace free of charge (and usually without requiring a return).

  • For preference‑based issues, we may offer a discounted reprint.

B. Refund (after return)
If you prefer a refund instead of a reprint/replacement, you must first return the original blanket:

  1. Request an RMA: Email support@picperfectgifts.com with your order number and photos.

  2. Return window: Ship the return within 14 days after we provide your RMA instructions.

  3. Condition: The blanket must be clean, undamaged, and free of hair/odors. Use a protective bag/box.

  4. Shipping: Use a trackable service. Unless we made the error, you are responsible for return shipping costs.

  5. Refund amount: Upon receipt and inspection, we’ll refund the product price only to the original payment method. Initial shipping charges, expedited shipping upgrades, shipping protection, and return shipping are non‑refundable. Applicable sales taxes collected on the product price will be refunded.

  6. Timing: We issue refunds within 5–10 business days of receiving your return. Your bank may take additional time to post the credit.

Important: No refunds are issued until the original item is returned and received unless we state otherwise in writing.

5) Exchanges

Exchanges are processed as a refund (after return) plus a new purchase, or as a no‑cost replacement when the issue is our fault.

6) Packaging & loss

Please pack returns securely. You are responsible for items lost or damaged in transit if you self‑ship the return. We recommend insured, trackable service.

7) Evidence we may request

To resolve your issue quickly, we may ask for photos/video showing the entire item, close‑ups of the problem area, and the shipping label.

8) Abuse & fairness

We reserve the right to deny the guarantee, limit service, or close accounts in cases of suspected abuse (e.g., excessive returns, fraud, reselling activity), subject to applicable law.

9) Local consumer rights

Nothing in this policy affects rights you may have under applicable consumer‑protection laws.

  • United States: Some states (e.g., California) require retailers to conspicuously disclose refund/return limitations before purchase. We display this policy at checkout and in our footer.

  • EU/EEA & UK: Custom‑made/personalized goods are generally exempt from the statutory “cooling‑off” right to cancel for change‑of‑mind. However, our 100% Happiness Guarantee still applies as described above. Your statutory rights for faulty goods remain in full force.

10) How to start a claim

Email support@picperfectgifts.com with:

  • Order number

  • Photos of the full item and the issue

  • Your preferred resolution (reprint/replacement or refund after return)

We’ll respond with next steps and, if needed, your RMA and return address.

Short disclosures (for use on product pages and checkout)

  • “100% Happiness Guarantee”: Not happy? We’ll make it right. Reprints/replacements are free when we’re at fault. For refunds, return the blanket first; refunds cover product price only; shipping is non‑refundable; you pay return shipping unless we made the error. See full policy.

  • Timing: Report issues within 30 days of delivery.

  • Condition: Returns must be clean and undamaged.

Contact

PicPerfectGifts
Email: support@picperfectgifts.com
(Include your order number in the subject line)

Legal note: This policy is provided for general informational purposes and reflects our current offer. It is not legal advice. We may update it from time to time. Where law provides you greater rights than our policy, the law prevails.